Support

Help with Pass the Remote! on Apple TV: purchases, Family Sharing, controls, and how to reach us.

How do I contact you?

Email support@passtheremotegame.com for questions, bug reports or game ideas. We read everything.

How do I restore my purchase?

On the Pass the Remote! home screen, select the gear icon, then RESTORE PURCHASES. Use the same Apple ID that bought Unlock Everything.

When it's unlocked, Settings shows EVERYTHING UNLOCKED. The app checks your purchase with the App Store each time it opens, so it carries over to a new Apple TV signed in to the same Apple ID.

Does Unlock Everything work with Family Sharing?

Yes. Everyone in your Family Sharing group gets Unlock Everything. If Ask to Buy is turned on, the purchase waits until a parent approves it.

How do the controls work?

Swipe on the Siri Remote's clickpad or touch surface to move and click to choose. Some games use Play/Pause too, and every game shows its controls on screen.

Pressing Back (MENU on the original Siri Remote) during a game asks END THIS GAME? with KEEP PLAYING selected, so an accidental press won't wipe your game. Both Siri Remote designs work. See how to play for every game's controls.

How do I report a bug?

Tell us what happened and how to make it happen again. These details help us fix it fast:

  • Your tvOS version (Settings > General > About on your Apple TV)
  • Your Apple TV model (in the same About screen)
  • The game and the deck, category or level you were playing
  • The steps that led to the problem, and what you expected instead

Which devices does it run on?

Apple TV only, with tvOS 18.0 or later. Pass the Remote! isn't available on iPhone, iPad, Mac, Fire TV, Roku or other smart TVs.

More help

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